HOTEL OPERATIONS JOB DESCRIPTION for Senior Assistant Housekeeping Manager

Senior Assistant Housekeeping Manager

 Basic Functions:

The Senior Assistant Manager Housekeeping (II ½ Stripe) is responsible for assisting Housekeeping Manager in the overall operations of daily housekeeping, as well as planning, organizing and training of Assistant Housekeeping Managers.

Responsibility and authority: He/she will be responsible for:
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Ensure all Housekeeping and Laundry staff complies with company standards regarding dress and appearance (Carnival Look Book).
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Have a comprehensive knowledge of all areas of the Housekeeping Department.
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Oversee all aspects relating to the cleaning of the ship.
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Ensure that all team members are following appropriate safety procedures with regard to equipment and chemicals at all times and comply with USPH regulations.
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Ensure that all team members report for duty in a timely manner, and are issued with the relevant tools of the trade to carry out daily tasks.
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Hand out all work assignments to each team member. Follow-up on tasks assigned to team members regarding job quality and efficiency.
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Oversee training of new team members on assigned tasks, proper handling and use of chemicals and equipment as well as training on basic safety and Garbage Management Programs implemented by the company.
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Ensure all staterooms and public areas are supervised and cleaned at all times.
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Ensure that all operating inventories are accurate and timely ordering of supplies.
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Responsible for reviewing and assisting performance appraisals of team members based on the company policies and guidelines.
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Receive reports from the Assistant Housekeeping Managers and summarize each individual result for stateroom steward ratings.
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Prompt reporting of all repairs and maintenance, as well as followed-up on repair requests.
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Oversee all machinery used by the department and ensure Assistant Housekeeping Managers report any faults.
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Responsible for inspecting VIP staterooms and taking care of any special requirements.
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Liaise between management team and the Housekeeping Manager.
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Report/ record incidents regarding guest and crew related issues to the Housekeeping Manager.